"We are aware of an isolated number of customer satisfaction complaints that have popped up recently. In an email a spokesperson for the company wrote: NBC 5 Responds contacted Lone Star Overnight to get answers. “So you're expecting things to come, and you're relying on a delivery service to actually deliver the product, and they just have a reputation that they're not delivering at all,” Diamond said. “So we got it from FedEx in two days, no problem at all,” said Diamond.Īfter looking up reviews of LSO online, Diamond said this experience has made him wary. "I went back and looked, because we have a camera on the front door and had a time date and everything, and there is no delivery at that time,” said Diamond.ĭiamond contacted the retailer, which shipped another package using another company. 26 he got a message saying the package was delivered to his house in Aledo. When you're on hold with them, at least in my experience, it was about 25 minutes and then the call would disconnect,” said Parker. “Pretty much every day or every other day for about two weeks waiting on hold. He got a notice that it shipped to his Colleyville home, but weeks later - nothing. Will Parker ordered the latest Xbox from a popular retailer on Nov. “Each time that I selected one to track the package, I was automatically disconnected, on four separate times,” said Jones. "I tried calling four times,” Jones said. ‘Flood Mosquitoes' Causing Mayhem in North Texas After Last Week's Floods
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